Managed Service Analyst - Glasgow

up to £40k - Development
Ref: 233 Date Posted: Monday 21 Jun 2021
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We are currently searching for an Application Support Analyst to join their Niche client in Livingston, who are working on Cash Management solutions and Virtual Banking products for several high-end banking clients!

My client has several offices globally (from London to Melbourne) and due to continued growth, are looking to add a talented Application Support Analyst to join their team based in Livingston however remote/flexi working will remain in place.

This role goes way beyond strong technical abilities and significant importance is placed upon excellent customer support skills.

The role:

Join a specialist, professional team of high-calibre, valued managed service experts who are responsible for delivering an unrivalled cash management solution, distributed globally by world-leading banks to their top corporate customers ranging across many industries, including the large investment fund managers, insurers, top property management companies, government departments, industrials, online sites etc.

Knowledge & Experience:

  • 12 months application support involvement including Incident, Problem, Change & Release Management in an ITIL environment.
  • Good business process appreciation.
  • Previous financial services experience beneficial.
  • Good communication skills with the ability to work proficiently in a team distributed at multiple locations.
  • A quick learner with the ability to work hard and be an effective team member
  • Previous project involvement would be beneficial.

Technical Skills:

  • An understanding of Microsoft SQL Server 2012/2014/2019 and SQL Querying.
  • Powershell scripting experience required.
  • An understanding of Relational databases.
  • Experience or knowledge of ISO27001 or 9001 standards would be advantageous
  • Experience or knowledge of ITIL (V2 or V3) principles for Service Management

What's in it for you: 

  • Contributory Pension Scheme
  • Private Healthcare
  • Life Insurance
  • Discretionary Bonus Scheme
  • 33 days holiday
  • Remote / Flexi working 
  • Excellent Training & Development Opportunities
  • Fun, friendly working environment & a close-knit team.