CX Executive - Scotland

Digital
Ref: 275 Date Posted: Monday 17 Jan 2022
LinkedIn ShareShare

Experienced CX Executive required to support the delivery of a new start-up e-commerce business based in Glasgow that is part of a hugely successful and entrepreneurial group of companies.

Experience the best of both worlds as you’ll have the buzz of being part of something new, fresh and exciting, but with the comfort of knowing you’re working for a very well established company.

The product is a tailor made, online “wholesale to consumer” bulk shopping service that is delivered straight to your door.

It will Leverage the e-commerce technology of Shopify with a personalised shopping experience based on unique preferences targeting families, millennials & Gen-Z and small businesses.

The role of a Customer Experience (CX) specialist is to ensure that the marketer follows a buyer-centric approach and delivers a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the buyer journey.

The Role

  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with UX Designer and marketing, to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analysing customer feedback / satisfaction
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.

We are looking for candidates from a similar background and someone who can work in a fast paced, agile environment.

This is a very unique opportunity to join a group of businesses who are not only extremely successful but can offer a multitude of long term career opportunities.

You’ll get to work on this brand, and potentially other brands that form part of the business